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How To Write A BIFF Response®

Respond to Hostile Email, Text, and Social Media Communications in 4 Steps: Brief, Informative, Friendly & Firm

Are you tired of rude emails, obnoxious texts and social media attacks? Maybe it’s from a coworker, family member, customer or ex, and you just want it to stop!

This short video teaches the basics of writing a BIFF Response® that’s Brief, Informative, Friendly and Firm. Learn the four simple steps to help get back in control of hostile emails and look good while you’re doing it.

20 Minute Video


Your Instructor


Bill Eddy, LCSW, Esq.
Bill Eddy, LCSW, Esq.

Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a licensed clinical social worker therapist with twelve years’ experience.

He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries.

He is the author or co-author of sixteen books and has a popular blog on the Psychology Today website with over 3.5 million views.


Course Curriculum


  Brief, Informative, Friendly & Firm: 4 steps to manage hostile communications
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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