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How To Write A BIFF Response®

Brief, Informative, Friendly & Firm: 4 steps to manage hostile communications

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Are you tired of rude emails, obnoxious texts and social media attacks? Maybe it’s from a coworker, family member, customer or ex, and you just want it to stop!

This short video teaches the basics of writing a BIFF Response® that’s Brief, Informative, Friendly and Firm. Learn the four simple steps to help get back in control of hostile emails and look good while you’re doing it.

20 Minute Video


Your Instructor


Bill Eddy, LCSW, Esq.
Bill Eddy, LCSW, Esq.
Bill Eddy is a lawyer, therapist, mediator and co-founder and Training Director of the High Conflict Institute. He developed the "High Conflict Personality" theory (HCP Theory) and has become an international expert on managing disputes involving high conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners’ association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France, UK, Netherlands and Sweden.
As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years’ experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. He is the author of numerous articles and several books, including:
• High Conflict People in Legal Disputes
• 5 Types of People Who Can Ruin Your Life
• It’s All YOUR Fault! 12 Tips for Managing People Who Blame Others for Everything
• SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
• BIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
He is also the developer of the New Ways for Families® method of managing potentially high conflict families in and out of family court, as well as other innovative high-conflict management methods.


Class Curriculum


  Brief, Informative, Friendly & Firm: 4 steps to manage hostile communications
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