How To Write A BIFF Response®
Respond to Hostile Email, Text, and Social Media Communications in 4 Steps: Brief, Informative, Friendly & Firm
Are you tired of rude emails, obnoxious texts and social media attacks? Maybe it’s from a coworker, family member, customer or ex, and you just want it to stop!
This short video teaches the basics of writing a BIFF Response® that’s Brief, Informative, Friendly and Firm. Learn the four simple steps to help get back in control of hostile emails and look good while you’re doing it.
20 Minute Video
Bill Eddy, LCSW, Esq. is the co-founder and Chief Innovation Officer of the High Conflict Institute in San Diego, California. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a licensed clinical social worker therapist with twelve years’ experience.
He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a speaker and trainer in over 30 U.S. states and 10 countries.
He is the author or co-author of sixteen books and has a popular blog on the Psychology Today website with over 3.5 million views.